At Ronvilo, we are committed to delivering high-quality digital marketing, SEO, and consulting services to help our clients achieve measurable results. This Refund Policy outlines the conditions under which refunds may be considered, ensuring transparency and fairness for both our clients and our business.
By engaging with our services, you agree to the terms outlined in this policy. If you have questions or concerns about refunds, please contact us directly.
Eligibility for Refunds
Refunds may be considered in the following situations:
- Service Non-Delivery:
- If we fail to deliver the services outlined in the agreed-upon contract without justification.
- Billing Errors:
- If an accidental overcharge or duplicate payment occurs, we will review and process the refund promptly.
- Cancelled Services:
- If a client cancels services before they are initiated, partial or full refunds may be issued based on work already performed.
Please note: Refunds are not applicable for completed services, digital products that have been delivered, or outcomes that depend on client-provided information or cooperation.
Refund Request Process
To request a refund, please follow these steps:
- Contact our support team within 30 days of the payment date.
- Phone: +1 780-365-3885
- Email: [email protected]
- Provide the following details:
- Full name and contact information
- Invoice or payment reference
- Description of the issue or reason for the refund request
- Our team will review the request and respond within 5 business days.
- If approved, the refund will be processed using the original payment method. Processing times may vary depending on the bank or payment provider.
Partial Refunds
In cases where partial services have already been delivered, a pro-rated refund may be issued, reflecting the services completed and work performed. This ensures fairness while accounting for the value provided.
Non-Refundable Items
Certain payments and services are non-refundable, including:
- Completed SEO campaigns or digital marketing services
- Consulting hours already rendered
- Digital products or reports delivered to the client
- Third-party service fees or subscriptions purchased on behalf of the client
Cancellation Policy
Clients may cancel services at any time by contacting our support team. Refunds for cancelled services will be evaluated based on the amount of work already completed and the terms outlined in the service agreement.
Dispute Resolution
If a refund request is denied or if there is a disagreement regarding services, we encourage clients to contact us to resolve the matter amicably. Our goal is to ensure customer satisfaction and maintain long-term professional relationships.
Contact Information
For any questions or concerns regarding our Refund Policy, please reach out to us:
📞 Phone: +1 780-365-3885
📧 Email: [email protected]
📍 Address: 1072 Bloor St W, Toronto, ON M6H 1M6, Canada
Our team is committed to providing prompt assistance and clear guidance regarding refund requests.
